Privacy Policy

How we will handle your personal data and protect your privacy.

A guide to how we meet the requirements of the Data Protection Act.

Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it, and how we will process your details.

Who will process my data?

Mortgage Time Limited is an appointed representative of HL Partnership Limited which is authorised and regulated by the Financial Conduct Authority. As such, both Mortgage Time Limited and HL Partnership Limited will process your data in order to provide our services.

What data will you ask me for?

In order to fully understand your financial needs and be able to give good advice, we need to obtain information about you, your family, your personal circumstances, and your preferences. Some of the information will be private and may be sensitive, such as details of your income and expenditure, health, debts and credit commitments, legal proceedings and adverse credit. Much of the information you provide will need to be passed on to the companies whose products you apply for.

Do I have to provide my personal data?

In order for us to be able to give you suitable advice, we need you to provide all the information we ask for as openly and honestly as possible. If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.

How will you use my data?

  1. The primary reason we will use your data is to allow us to do the job you’ve asked us to do. Specifically, we will use your data to:
    • Assess and provide advice to meet your needs and circumstances;
    • Introduce you to a range of product and service providers in order to meet your requirements;
    • Administer cases and assist processing of applications;
    • Tell you about any changes to products and service we have arranged for you;
    • Inform you about products and services we think may be suitable for you (unless you ask us not to send you this information).
  1. We may also process your information in order to meet our legal and regulatory requirements. These may include:
    • Complying with the regulations set out by the Financial Conduct Authority and other regulators as required;
    • Preventing financial crimes such as money laundering and fraud by passing your details to other relevant bodies such as the police and National Crime Agency where required.
  1. We may also process your personal data for our own legitimate interests. Typically, these would be limited to:
    • Analysing our business for trends and research how we can improve our services to customers;
    • Reviewing the work we have carried out for you to ensure we have met the regulations and quality standards;
    • Ensuring we are able to exercise or defend legal challenges in the future.
  1. HL Partnership Limited will use your data to monitor and assess our work to ensure we have provided a high standard of service and met our legal and regulatory commitments.

How long we will store your data?

We will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.

Can I see a copy of my personal data?

Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.

What if my data is incorrect or incomplete?

You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we need to maintain records of information as it was at the time of the advice or the transaction taking place.

Can I have my data erased?

If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our advice and transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.

Who is the Data Controller?

Name

Cate Wyse

HL Partnership Limited

Address

221-223 Balgreen Road Edinburgh

EH11 2RZ

6 Merus Court Meridian Business Park Leicester

LE19 1RJ

Telephone

01313340992

03300 552651

Email

cate@mortgage-time.co.uk

compliance@hlpartnership.co.uk

Data Controller Registration

ZA468278

Z8588911

How can I get more information?

If you would like further details on how we use your personal information or if you have any data protection queries, please write to:

The Data Protection Officer, HL Partnership Limited, 6 Merus Court, Meridian Business Park, Leicester, LE19 1RJ

Email: compliance@hlpartnership.co.uk

If you’d like to make a complaint about how we have handled your personal data…

…please write in the first instance to The Data Protection Officer at the above address.

If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

Email through their website at: https://ico.org.uk/concerns/

Important Notes on Protecting your own Data

Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.

Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the call is genuine, or else call the company back to check. Neither Mortgage Time Limited nor HL Partnership will take responsibility if you transfer money to a fraudster in error.

Trustpilot
Mortgage Time Limited is a company registered in Scotland with company number SC607863. The registered office address is 221-223 Balgreen Road, Edinburgh, Scotland, EH11 2rz. The information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK. Mortgage Time, a trading style of Mortgage Time Limited is an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority. Think carefully before securing any other debts against your home. Your home/property may be repossessed if you do not keep up repayments on a mortgage or other debt secured on it.  There may be a fee for mortgage advice. The precise amount will depend upon your circumstances and will be agreed with you before proceeding, but we estimate it will be £299

ARLENE

Arlene started her banking career at 19 and progressed to Regional Relief travelling all over Scotland, providing front-line counter to branch manager. This role continued for approx. 6 years when Arlene returned to branch life as a Mortgage Adviser as this was where her passion lies. After being in the bank for 20 years Arlene felt it was time to move on to allow a wider range of lenders and products with the purpose of getting the best solutions for clients.

“I love my job and the satisfaction of seeing the full process through to the end. In some cases making, what seems impossible, possible and the seeing my clients so happy, makes me happy”

When Arlene isn’t working her life consists of quality family time with her husband, 2 boys who love football so lots of time on the sidelines watching as well as attending games. She is also dog mum to black lab almost 3 and Cypriot rescue approx 9 months.

meet Barbara

Barbara is the office manager and invaluable member of the team. She is the glue that holds Mortgage Time together. Barbara started her financial career straight from school as an office junior for a major bank and worked her way up over the next 21 years to Branch Manager.

After taking some time out to have her twin girls she returned working part time however found that branch banking had changed a lot in those 4 years and wasn’t as enjoyable. Barbara had an excellent reputation and Kerry approached her to join Mortgage Time, this was initially Barbara’s second job and quickly became only career.

‘I thoroughly enjoy my role assisting the advisers ensuring their files are compliant and make sure that our client’s journey to completion is as seamless as possible’

When Barbara is not working she is kept busy with her twin girls social lives and 3 year old German Shepherd, Tanya who enjoys long walks in all weather.

Please be aware that by clicking on to the above links you are leaving our website. Please note that Mortgage Time Limited nor HL Partnership Limited are responsible for the accuracy of the information contained within the linked site(s) accessible from this page.

I Understand Visit Site

Please be aware that by clicking on to the above links you are leaving our website. Please note that Mortgage Time Limited nor HL Partnership Limited are responsible for the accuracy of the information contained within the linked site(s) accessible from this page.

I Understand Visit Site

meet PEGGY

Peggy started her career at Mortgage Time at the young age of 6 months! We encouraged her to be the first member of Mortgage Time team due to her friendly nature and willingness to learn.

She has worked her way up from assisting emptying the bins in the office to her new title of front of house.

She is the first member of the team to meet and greet our clients although this role now depends how close you visit versus her walk schedule as she loves her snooze time after her walk. She is always very excited to welcome you into the office.

She is very security conscious and will alert you to anything she finds interesting on the outside and always likes to help in the office making sure there is no paper, cardboard or anything left lying about (this is subject to her nap schedule!)

If Peggy were able to summarise her role, I’m sure it would something to this effect ‘I might be a little excited when we first meet and demand some attention and cuddles however I am then happy to go have a little snooze during your meeting and walk you to the door when you’re all finished’

When Peggy is not in the office she likes to lie in the sun and chill, little visits to see her mum Milly and walking with her friends.

meet cATE

Cate is one of the founding directors at Mortgage Time. She commenced her financial career straight from school as an office junior and has worked in a few High Street banks over the years, doing a variety of roles before moving on as whole of the market broker. Cate met Kerry in this role and they became great friends and Mortgage Time was born 😊

Cate has been involved in the mortgage business since 1997 and has seen massive changes over this time. She has helped many clients throughout their journeys of buying, selling, building, extending and is now helping her clients children do the same.

‘I love helping all my clients, whether it be buying their first home that they thought they couldn’t afford or raising money to help their children or even grandchildren buy, whatever the reason I will always do my best for my clients, where there is a will there is a way, it may take time, but we will get there.’

When Cate isn’t working, she absolutely loves spending time with her family and her many grandchildren. Weekends consist of long walks with the front of house dog Peggy (you may recognise Peggy if you have visited our offices) who you can see in ‘meet the team here

meet crysta

I have worked in mortgages since 2016 starting within Lloyds Banking Group working with various lenders such as Halifax, Scottish Widows and Birmingham Midshires.

I am the newest advisor at Mortgage Time and I joined in October 2022 following the end of maternity leave after my second daughter and I haven’t looked back since! I absolutely love meeting new clients and helping them achieve their property goals and fully appreciate this is just houses but homes!
By far my favourite part of the job is the satisfaction I get when completion takes place or even just helping them feel more comfortable about an overwhelming process!

In my spare time I savour every minute of being with my family.
I have two young daughters called Lyla and Lulu with my husband, Lewis.
We absolutely love going on holiday to Lanzarote in particular and my favourite thing is to watch the girls enjoying the sun, sand and sea and a bonus is a few cocktails for me 🍹

meet Jason

I began my career with the Bank of Scotland working in various areas of banking including Mortgages, Pensions, Bank accounts, Unsecured lending over a 12 year period.

I joined Mortgage Time in 2021 and have really enjoyed the flexibility of the mortgage adviser role. It has allowed me provide strong advice to clients such as first time buyers. From taking them through their market options, explaining the process of buying their first property and providing support to them until they get their keys and more importantly into the future.

Interests: I love a night out with my beautiful wife Katherine when we get the chance. We have 2 lovely daughters, Teddy & Frankie who also keep us on our toes. I also love fly-fishing down the local rivers & around Scotland. Enjoy getting out with the dogs; I have a 1 year old cocker spaniel named Bracken (she is mad) and a 12 year old pug named Dave who likes to take it easy now.

meet Chris

Chris has been a mortgage advisor for over 15 years working with several of the UK’s largest lenders as well as many years as an independent mortgage broker. In this time he has gained a great deal of experience and industry knowledge that he puts to use to best advise and protect his clients.

Chris has been with Mortgage Time since 2020 and enjoys the flexibility of his role and the friendliness of working with like minded colleagues to help clients in his local area and further afield.

“I greatly enjoy my role utilising my experience to ensure that I can help my clients in the best way possible and simplify what is often viewed as a daunting and difficult process. I love the challenge of looking at a situation in a different way and finding a solution that others may not have thought of that will save my clients money not only now but in the future”

When Chris isn’t working he loves to find various ways to expose himself to danger, be it mountain biking, motorbiking, snowboarding or kiteboarding. He also loves to take time to travel in his campervan to explore new places around Scotland and overseas.

Margaret

Margaret is one of our Mortgage and Protection advisers. She started her career in finance working for a large highstreet bank . She enjoyed many varied roles in the bank culminating in becoming a branch manager.

After taking a career break to spend time with her children, Margaret felt it was time to re-enter the world of finance and was particularly interested in helping customers in a meaningful way. Having previously worked with Kerry and learning about her role as a Mortgage and Protection adviser, she knew this was the ideal role for her.

Margaret has been with Mortgage Time for two years and loves her job. She gets great satisfaction in helping her customers achieve their dreams and being helpful and supportive every step of the way . She helps her clients with all aspects of the mortgage process and ensures that their Insurance needs are also fulfilled.

“ There is no better feeling than accompanying a client on their journey and knowing that you have helped them become a homeowner. Many of my clients have become friends”

When Margaret isn’t working she enjoys spending time with her family, visiting her large family in Ireland and is usually found with her head stuck in a book .

meet kerry

Kerry is one of our founding partners and started her career in finance working for a major financial institution. In her time there she worked her way up the career ladder from cashier to branch manager.
Amazing highs and some lows during those 12 years (2008 need we say more!), however Kerry missed being part of the client journey .Being passionate about first class customer service and having an aptitude for maths and property through her own ventures, becoming a mortgage adviser was perfect next step.
Kerry has been a mortgage adviser for 8 years and company owner for 4 of these and truly commits to ensuring all clients of Mortgage Time feel heard, respected and they walk away feeling their mortgage journey was made easier, better and supportive.
‘I absolutely love my role as mortgage adviser, there is of course challenging moments however the highs massively outweigh the lows. I love nothing better than helping clients on their mortgage and insurance journey from the very beginning and speaking with them in the years that follow and catching up their lives. I aim to simplify the process, ease the stress and make their experience one they remember with a smile’
When Kerry isn’t working she loves to travel and explore the world. A huge animal lover, one of her biggest dreams is to open a doggy sanctuary for all the lost little fur babies in this world to live a happy, safe and fun life.